Privacy Policy

1. Introduction

Cycle Matter LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or contact us
• Subscribe to our newsletter
• Engage with our services

This information may include:

• Name and contact details (email, phone number, address)
• Business name and information
• Waste generation volumes and specifications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referral source

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our recycling collection services
• Process your quotes and service requests
• Communicate with you about our services
• Send you marketing communications (with your consent)
• Comply with legal obligations and maintain records
• Analyze website usage and improve user experience

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To provide our recycling services
• Legal Obligation: To comply with waste carrier licensing and duty of care requirements
• Legitimate Interests: To improve our services and communicate with clients
• Consent: For marketing communications (you may withdraw consent at any time)

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., waste processors, IT providers)
• Regulatory Authorities: When required by law or for compliance with waste management regulations
• Business Transfers: In the event of a merger, sale, or acquisition

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Waste transfer records are retained for a minimum of 2 years as required by UK waste management regulations.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: For marketing communications

To exercise any of these rights, please contact us at info@cyclematter.co.uk.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for detailed information about the cookies we use and how to manage them.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@cyclematter.co.uk
• Phone: +447732745166
• Address: 53 Ermine Close, Royston SG8 5EE